Author’s Note:
Last week Serials Review published an article I wrote this spring about library consumer expectations, popular services in other industries, and the art of trendspotting. The final version of that article can be found here: http://www.tandfonline.com/doi/full/10.1080/00987913.2016.1214521 If your library doesn’t subscribe to Serials Review, below is an earlier, draft version that I’m allowed to share.
Discovery from the Outside In
Premise:
I believe we can make libraries more effective, more impactful, more popular, more valued, and better supported. I believe we can accomplish this without a single new idea.
We are all Outsiders